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Total Replies: 6 |
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Topic: Mumbai Tiffanwala  |
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 10 Jan 2005 02:29 pm | #1 |
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Here's something which will make us say,"Mera Bharat Mahan". The
Mumbai Tiffinwallas are international figures now thanks to Forbes Global.
The Forbes story details the efficiency with which they deliver the tiffins
of their customers. Around 5000 Tiffinwallas deliver 175,000 lunches
everyday & take the empty tiffin back. They make One Mistake in 2 months.
This means there is one error on very 16 million transactions (or 8 million
deliveries of lunches). This is thus a 6 Sigma performance (a term used in
quality assurance if the percentage of correctness is 99.999999 - 6 nines or
more) the performance which has made companies like Motorola world famous
for their Quality. Following is the complete story - Mumbai's
"tiffinwallahs" have achieved a level of service to which Western businesses
can only aspire. "Efficient organization" is not the first thought that
comes to mind in India, but when the profit motive is given free rein,
anything is possible! To appreciate Indian efficiency at its best, watch the
tiffinwallahs at work. These are the men who deliver 175,000 lunches (or
"tiffin") each day to offices and schools throughout Mumbai (formerly
Bombay), the business capital of India. Lunch is in a tin container
consisting of a number of bowls, each containing a separate dish, held
together in a frame. The meals are prepared in the homes of the people who
commute into Mumbai each morning and delivered in their own tiffin carriers.
Cont.2.
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| 10 Jan 2005 03:45 pm | #2 |
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-2-
After lunch, the process is reversed. And what a process - in it's
complexity, the 5,000 tiffinwallahs make a mistake only about once every two
months, according to! Ragunath Medge, 42, president of the Mumbai
Tiffinmen's Association. That's one error in every 8 million deliveries, or
16 million if you include the return trip. "If we made 10 mistakes a month,
no one would use our service," says the craggily handsome Medge.
How do they do it? The meals are picked up from commuters' homes in suburbs
around central Mumbai long after the commuters have left for work, delivered
to them on time, then picked up and delivered home before the commuters
return. Each tiffin carrier has, painted on its top, a number of symbols
which identify where the carrier was picked up, the originating and
destination stations and the address to which it is to be delivered. After
the tiffin carriers are picked up, they are taken to the nearest railway
station, where they are sorted according to the destination station. Between
10:15 a.m. and 10:45 a.m. they are loaded in crates onto the baggage cars of trains.
Contd..3..
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| 10 Jan 2005 03:46 pm | #3 |
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-3-
At the destination station they are unloaded by other tiffinwallas and
resorted, this time according to street address and floor. The 100 -
kilogram crates of carriers are carried on tiffinwallahs' heads, hand-wagons
and cycles. The lunches are delivered at 12:30 p.m., the empty tiffin
carriers are picked up at 1:30 p.m. and returned to where they came from.
The charge for this extraordinary service is just 150 rupees ($3.26)per
month, enough for the tiffinwallahs, who are mostly self-employed, to make a
good living. After paying Rs. 60 per crate and Rs.120 per man per month to
the Western Railway for transport, the average tiffinwallah clears about
Rs.3,250. Of that sum, Rs.10 goes to the Tiffinmen's Association. After
minimal expenses, the rest of the Rs.50,000 a month that the Association
collects goes to a charitable trust that feeds the poor! Superb service and
charity too. Can anyone ask for more?
 Kam
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| 10 Jan 2005 04:06 pm | #4 |
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Dear friend
Good looking for friends..... No tiffinwalla will be yr friends! Unfortunately they dont know Hinglish! They dont hv computers at home!! and they dont know i n t ( a b c ) of internet. So there is no chance u getting any body on yr mailbox!!
Good luck anyway -- keep trying. may b some MBA people cud get attracted n u can get a company of an inefficient person!
better luck next time!
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| 10 Jan 2005 06:50 pm | #5 |
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Dear Sir,
I didnt get you exactly what you mean to say. But I just mentioned abt them that how much hard work involve in their job and how they are paid off.
 Kam
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| 11 Jan 2005 01:31 pm | #6 |
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hi m_m_f,
it was quite infomative what you have given here.though i have seen on tv couple of times about these only when i read it did the figures stick to my mind.good work and keep your spirits up.i think the gentleman got it all wrong on what this thread is about. 
varkey
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